Overview
Every order is packed by hand in New York and shipped in a padded mailer with the jewelry protected in a cotton pouch. We ship to all 50 US states and to Canada. We do not currently ship to other international destinations.
Shipping is free on US orders of $35 or more after discounts. Orders under $35 ship for a flat $4.95. You will see the exact charge at checkout before you pay.
Processing times
Orders placed before 1pm ET on a business day are usually packed and handed to the carrier the same day. Orders placed after 1pm ET, at weekends, or on US public holidays are processed on the next business day.
During new-collection launches and the last two weeks of November, processing can take up to 3 business days. If your order will be delayed beyond that, we will email you at the address on the order.
Order cut-off for gifts: place US Standard orders by 15 December for delivery before 24 December. Express orders can be placed until 19 December.
Shipping rates
| Service | Destination | Cost | Transit |
|---|---|---|---|
| US Standard | United States | Free over $35, otherwise $4.95 | 3–7 business days |
| US Express | United States | $14.95 | 1–3 business days |
| Canada Standard | Canada | $12.95 | 7–12 business days |
Transit times start when the carrier scans your parcel, not when the order is placed. Weekends and public holidays are not counted as business days.
Delivery estimates
Most US orders arrive within 5 business days of leaving the studio. Rural routes, Alaska and Hawaii can take an additional 2–4 days. Canada Post delivery can be slower during December and around national holidays.
If your tracking has not moved for five business days, contact us and we will open a trace with the carrier.
Tracking
When your parcel is scanned, we email a tracking link to the address on the order. Tracking usually activates within 24 hours of dispatch. You can also find the link under My account → Orders.
Please check your spam folder before contacting us about a missing tracking email.
Address changes
We can change a delivery address before the order is packed. Email hello@qorvyis.shop with your order number as soon as possible. Once a parcel is with the carrier we cannot redirect it, and a new order may be required.
Please double-check apartment numbers and ZIP codes at checkout. Parcels returned to us as undeliverable can be resent at the customer’s cost.
Lost or damaged parcels
If tracking shows delivered but the parcel is not there, check with neighbours and your building’s mailroom first, then contact us within 7 days. We will open a carrier investigation.
If an item arrives damaged, email us within 48 hours with a photo of the outer packaging and the piece. We will send a replacement or refund the item, including shipping, at no cost to you.
Risk of loss passes to you on delivery, but we will always help with a claim where the carrier is at fault.
Taxes and duties
US sales tax is calculated at checkout based on the delivery address and is included in the total shown before payment. There are no additional handling fees from us.
Canadian orders may be subject to GST/HST and a customs handling fee on delivery. These charges are set by the carrier and local authorities and are the customer’s responsibility.
Restrictions
- We ship to street addresses only; we cannot deliver to PO boxes for Express orders.
- We do not ship to freight-forwarding addresses or hotels.
- Orders flagged by our payment provider may be held while we verify details with you.
- We reserve the right to cancel and refund an order we cannot ship safely.
Contact
Questions about an order or a delivery? Email us with the order number and we will reply within one business day, Monday to Friday.
Shipping help
Still waiting on a parcel?
Send us the order number and the delivery ZIP code. We will check the carrier scan and come back with a real answer, not a template.
Email the studio
Mon–Fri, 9am–5pm ET · New York