Scope
This policy explains how Qorvyis (“we”, “us”) handles personal information when you visit qorvyis.shop, place an order, contact us, or sign up for email. It does not cover third-party sites we link to.
By using the site you agree to this policy. If you do not agree, please do not use the site or place an order.
What we collect
| Category | Examples | Source |
|---|---|---|
| Order details | Name, billing and delivery address, email, phone, items purchased | You, at checkout |
| Payment data | Card brand, last four digits, billing ZIP; card numbers are handled by our payment processor | Payment processor |
| Account data | Login email, hashed password, order history, saved addresses | You |
| Support messages | Emails, order references, photos you send us | You |
| Usage data | Pages viewed, referring page, device type, approximate location from IP | Cookies and analytics |
| Marketing preferences | Email opt-in status, opens and clicks | You and our email provider |
We do not ask for or store full card numbers, government ID numbers, or precise geolocation. We do not knowingly collect information from children under 16.
How we use it
- To process, pack and deliver orders, and to send order and dispatch confirmations.
- To handle returns, refunds, warranty claims and customer support.
- To detect and prevent fraud, abuse and payment disputes.
- To run analytics that help us understand which pieces and pages are useful.
- To send marketing email if you opted in, with an unsubscribe link in every message.
- To meet tax, accounting and consumer-protection obligations.
Where US state law uses the term “sale” or “sharing” for targeted advertising, we do not sell personal information for money, and we do not use cross-site behavioural advertising on this site.
Cookies
| Type | Purpose | Can you refuse? |
|---|---|---|
| Essential | Cart contents, checkout session, security and load balancing | No — the store cannot work without them |
| Preferences | Remembering currency, dismissed notices, saved login | Yes, via browser settings |
| Analytics | Aggregated page views and conversion counts | Yes, via browser settings or an opt-out |
| Open and click tracking in marketing messages | Yes, by unsubscribing or blocking images |
You can clear or block cookies in your browser. Blocking essential cookies will stop the cart and checkout from working. We honour browser-based opt-out signals where our systems can read them.
Sharing
We share only what is needed to run the store, with providers bound to use it for that purpose:
- Hosting and platform — the WordPress and WooCommerce host that runs the site.
- Payments — the card processor and fraud-screening service.
- Delivery — US and Canadian carriers, who receive the name, address and phone number on the parcel.
- Email and support — the email platform and helpdesk that store messages and preferences.
- Analytics — aggregated, non-identifying usage reporting.
- Legal — authorities or advisers where required by law or to protect our rights.
We do not sell your personal information. If the business is sold or merged, customer data may transfer as part of that transaction under the same protections.
Marketing choices
You can unsubscribe from marketing email at any time using the link at the foot of every message, or by emailing us. Order and shipping emails are transactional and will still be sent while an order is open.
We do not send text-message marketing.
Retention
Order and tax records are kept for seven years to meet accounting rules. Support messages are kept for two years. Marketing preferences are kept until you unsubscribe plus 12 months. Analytics data is kept in aggregate for 26 months. Cart data expires after 30 days.
Security
The site uses HTTPS throughout. Card details are entered on the payment processor’s page and are not stored on our servers. Access to order data is limited to staff who need it, protected by unique logins and two-factor authentication.
No system is perfectly secure. If a breach affects your information, we will notify you and the relevant authorities as required by law.
Your rights
Depending on where you live, you may have the right to:
- Know what personal information we hold about you and request a copy.
- Correct information that is inaccurate.
- Delete information we no longer need for a legal or transactional purpose.
- Opt out of marketing and of any sharing treated as targeted advertising.
- Use an authorised agent to make a request on your behalf.
- Not be discriminated against for exercising these rights.
California residents have these rights under the CCPA/CPRA, including the right to know, delete, correct and limit use of sensitive information. Other states with comprehensive privacy laws offer similar rights. Email hello@qorvyis.shop with the subject “Privacy request”. We verify requests using the email on the order and respond within 45 days, or 30 days where state law requires it.
Do not send card numbers or ID documents by email. If we need to verify an order, we will ask for the order number and delivery ZIP code, not a photo of your ID.
Children
The store is intended for adults. We do not knowingly collect personal information from anyone under 16. If you believe a child has given us information, email us and we will delete it.
Changes
We may update this policy when our tools or the law change. The date at the top always shows the current version. Material changes will be announced on the site or by email before they take effect.
Contact
Privacy questions and requests: hello@qorvyis.shop. Write “Privacy” in the subject so it reaches the right person.
Privacy desk
Want to see, fix or delete your data?
Tell us the email used on your order and what you would like us to do. We will confirm receipt within two business days.
Email the studio
Mon–Fri, 9am–5pm ET · New York