Returns, without the runaround.

The 30-day window

You have 30 calendar days from the delivery date to return an item for a refund. The day the carrier marks the parcel delivered counts as day one. Returns started after day 30 cannot be accepted.

If you received the item as a gift, the same window applies from the original delivery date. Refunds for gift orders go to the original payment method unless you ask us to issue a gift card instead.

Eligibility

To qualify for a refund, a piece must come back in the condition it was sent:

• Unworn and unaltered, with no marks, makeup, perfume or lotion on the piece.
• In its original cotton pouch with the care card and any packaging.
• Complete — sets must include every piece, not part of a set.
• Returned in protective packaging; we recommend a padded mailer rather than a paper envelope.

We inspect every return on arrival. Items that do not meet these conditions may be refused or refunded at a reduced amount.

Earrings

For hygiene reasons, earrings can only be returned if the hygiene seal on the earring card is intact and the earrings have not been worn. If the seal is broken, the item is final sale unless it arrived damaged or faulty.

Starting a return

Email hello@qorvyis.shop with your order number and the item you want to return. We will reply within one business day with a return authorization and the address for the return.

Do not send a parcel to our studio address without an authorization first. Unidentified parcels have no order to match and can be delayed or refused.

Write the return authorization number on the outside of the parcel. Keep the carrier receipt until your refund is processed.

Return shipping

You may also use your own carrier. If you do, keep the tracking number: we cannot refund a return that never arrives.

Refunds

We process refunds within 2 business days of receiving and inspecting the return. Your bank or card issuer may take a further 3–8 business days to post the credit, so allow 5–10 business days in total.

Refunds go back to the original payment method. If that card has expired, contact us and we will arrange a gift card or another method. Shipping charges are refunded only when the return is due to damage, a fault or our error.

Exchanges

We do not hold stock for exchanges. The quickest route is to return the piece for a refund and place a new order, which reserves the replacement immediately. If you would rather we manage it, tell us the replacement item in your return email and we will hold it for 48 hours.

Damaged or wrong item

Email us within 48 hours of delivery with your order number and a clear photo of the item and the packaging. We will send a replacement where stock allows, or refund you in full including shipping.

Please do not wear or attempt to repair a damaged piece — it makes the fault harder to assess and may void the claim.

Final sale

• Earrings with a broken hygiene seal.
• Pieces marked “final sale” on the product page.
• Gift cards.
• Items returned after 30 days or without a return authorization.

Nothing in this policy limits your statutory rights. If a piece is faulty, we will make it right regardless of the window above.

Contact

One email is usually enough. Include the order number, the item, and a photo if the piece is damaged.